summary

Experienced Information Technology and Telecommunications Technician specializing in Level I and II Systems support and configuration.  Proficient in Cable and Wire installation and termination with CAT5, CAT5E, Coax and Fiber.  Proficient in Problem management and management. 

 

Security Clearance: Top Secret

CompTIA Security+ Certification

 

PROFESSIONAL EXPERIENCE

 

Computer Cable Connection                                                                                                                  Jan 2013 - Present

Cable Technician

Install fiber, coax and Cat 5/6 cable.

 

Strategic Command – Bellevue, NE                                                                                     Apr 2010 – Apr 2012

Service Center Analyst thru McCallie Associates

Provide IT customer service for all LAN clients on all classifications call a call center environment.

Identify, prioritize, assignment and resolution of end user trouble ticket and service requests using Remedy

Strong skills in troubleshooting Office 2003 and 2007

Remotely install, troubleshoot and repair customer computers.

System deployment of Windows Vista.

Microsoft Server 2003, 2008 and exchange administration.

Active directory administration and management.

 

Strategic Command – Bellevue, NE                                                                                     Sept 2009 – Apr 2010

Service Center Analyst thru TEKsystems

Provide IT customer service for all LAN clients on all classifications.

Identify, prioritize, assignment and resolution of end user trouble ticket and service requests

Strong skills in troubleshooting Office 2003 and 2007

Remotely install, troubleshoot and repair customer computers.

 

Communication Innovators – Glenwood, IA                                                                       Aug 2009 – Aug 2009

Cable Technician/Contractor thru TEKsystems

 

Pulled Fiber, CAT5, CAT5E, and Coax cable to support the communications and data construction for the new Glenwood High School.

Worked directly with a Team Lead to install, terminate, and test cable construction. 

Terminated Coax and CAT5E cable.

Pulled VGA cables and Camera wiring for classroom projectors and camera equipment. 

 

 

 

 

 

 

Prime Communications, Inc. – Elkhorn, NE                                                                                      July 2009 – July 2009

Cable Technician/Contractor thru Aerotek

 

Pulled CAT5E (voice and data), Coax, and Fiber cable for support of the Blair High School Renovation. 

Experienced in running, terminating, and testing cable.  Terminated Coax and CAT5E. 

Experience with Closet Buildouts, patch panels, and jacks.

 

Google – Omaha, NE                                                                                                                              July 2009 – July 2009

Cable Technician/Contractor thru Adecco

 

Pulled Fiber cable to racks and installed Fiber into Patch Panel.

                               

HP/Home Depot – Omaha, NE                                                                                                                April 2009 – Aug 2009

PC Support Specialist thru Modis

 

Installed RAID Server, Cisco Switches, and new Master servers/backup server

Patch cord to switch Reassignments.

Performed inventory checks of equipment.  Documented serial numbers for incoming and outgoing systems.

Conducted Pre-op and Post-op photos for reporting and records inventory. 

 

 

University of Nebraska Medical Center                                                                                       Jan 2009 – Mar 2009

PC Support Specialist thru Modis

 

Provided 24/7 support critical to maintain patient care.

IT hardware and software support with: Panasonic Tough Books, HP Laptops/Business PC’s, Active Directory Administration, Hard Drive Maintainer, Medical Software Support, and Remote Desktop

Support PC’s and Barcode scanners for electronic documentation.

Labeling and organizing over 300 Barcode scanners for the right area and need.

 

EMS INC.                                                                                                                                                Sep 2008 – Jan 2009

Motion Computing L1 Technician                                                                                               

 

Support customers in multiple countries.

Provide phone support and troubleshooting remotely with customer’s IT Departments such as General Dynamics, Disney, Ameritech, and Alegent Health.

Support Motion Tablets ranging from m1400, ls800, le1600, le1700 and the F5/C5 Field tablet.

Assist customers with equipment and peripheral devices.

PDA, Barcode scanners ,Medical Equipment, Simulator Integration, Flight Data and GPS

Using knowledge base articles and updating articles for better use of materials

Experience with: Windows Vista Business, XP Pro, XP Tablet Edition, and Vista

Utilizing software such as Cisco call manager, Microsoft Enterprise, Norton Ghost, Acronis True Image, Avanquest Perfect Image

Hardware Used: Laptop/Tablet pc, Docking stations, External monitor, Wireless Lan, Wireless Broadband Lan and Memory, Desktop PC, Sata, EIDE, External USB and Network Share, Expansion Cards, NIC, Wireless, Printer, Audio, Video.

 

 

 

University of Nebraska Medical Center                   

PC Support Specialist thru Modis                                                                                                                   Aug 2008 – Sep 2008

 

Provided 24/7 support critical to maintain patient care.

IT hardware and software support with:

Panasonic Tough books

Batteries and chargers

Hard Drive Maintainer

Wireless Access Points

Installation and implementation of new pc’s supporting electronic documentation

Labeling and organizing over 300 personal computers for the right area and need.

 

United States Air Force                                                                                                                    June 2001 – June 2008

Voice Network Systems Technician

 

Implemented Standard desktop image across base computers.

Obtained Mission of Global Vigilance supporting forces in every country that we were located with zero downtime of critical communications.

 

Demonstrated proficiency in installing, operating and performing unit level maintenance on multifunctional and multi-user information processing systems and peripheral equipment in mobile and fixed facilities .

Experience with the configuration of routers, set-up internal network between PC's.

Replacement of Memory cards, Keyboards, Monitors and CD-ROMs on Laptop's or Desktop's.

Removal of viruses, factory image the PC and reinstallation of internal drivers.

Back-up of data, internal files and various application configurations.

Peripheral installation of Printers, External Hard Drives and various USB devices on Dell and HP computers.

Administrate Active Directory with task such as:

Account Creation

Password Resets

Usage Reports

Call Tree

Support end users via telephone or email, diagnose problems, provide resolutions, and escalate issues within Windows based products.

Preventative Maintenance Checks and Services on assigned vehicles and generators.

Monitored and provided on site support up to 20+ workstations.

Handled secret/confidential materials on a daily basis.

Generated documents, including reports, messages and log's. 

Install, employ and maintain, troubleshoot and assist users with battlefield signal support systems and terminal devices.

Provide technical assistance to users of signal equipment.

Intense knowledge of telecom key systems such as MSL-100, Norstar, Onyx, 3100 and IAVA.

Performed cabling with Cat 5/6, Fiber and Wireless.

 

education

 

Community College of the Air Force:

Telephone Systems Apprentice and Electronic Fundamentals (35 credits)

 

ITT Tech Information Technology – Computer Networking Systems (A.A.S Degree)

 

Security Plus Certification

 

Enrolled in BAS program at Bellevue University from Apr 2012 to March 2012